One of a manager's most difficult tasks is confronting and managing an employee's under-performance. Poor performance robs the organization of much-needed quality productivity and consumes a great deal of the manager's time - often without the desired outcome. There are many reasons for failed outcomes and, in this seminar, you will gain insights into the various types of performance issues and acquire the understanding and skills to manage them more effectively.

The following topics will be covered in an interactive way, using case studies to gain the necessary understanding:

. Overview of performance management . How to provide effective feedback . How to resolve competence issues . Addressing behavioural issues through progressive discipline . Managing health issues that affect performance.

By the end of the session, you will be able to distinguish among various performance issues and will be equipped with the know-how, tools, and techniques to manage each of them effectively.